Customer protection

Refund & Cancellation Policy

Updated October 21, 2026 · Applies to Enterprise Platinum digital licensing sold by ZoloMarket.

30-day limited refund protection. Customers may request assistance and an eligible refund within 30 calendar days of digital license delivery if their Enterprise Platinum license fails to activate, develops a verified licensing defect, stops functioning due to a licensing issue, expires before the purchased one-year term, or materially differs from what was ordered.

1. Products covered

Our direct-purchase product is QuickBooks Desktop Enterprise Platinum for up to 30 users, licensed for one year, with digital delivery. Additional user requirements are handled by individual quotation. Physical goods are not shipped.

2. Qualifying refund reasons

The delivered license cannot be activated despite reasonable assistance.
The license stops functioning due to a verified licensing defect not caused by disclosed incompatibility or misuse.
The license expires prematurely before its stated one-year term for reasons attributable to the license supplied by ZoloMarket.
A materially incorrect license or user entitlement was delivered.
Duplicate or incorrect payment was collected, or a paid order could not be fulfilled.

3. Support and resolution

We will investigate promptly and may first assist with troubleshooting, correct the delivery, or replace an invalid license. When a qualifying issue cannot be resolved within a reasonable period, the affected paid amount is eligible for refund. If a paid order cannot be fulfilled, the payment is refunded as described in this policy.

4. Cancellations and change of mind

Customers may request cancellation before license delivery or activation. Any payment collected for an unfulfilled canceled order is refunded. Following successful delivery and activation of a functioning software license, refunds solely due to a change of mind are generally not available. These limitations do not restrict remedies for verified licensing faults or non-waivable legal rights.

5. Exclusions

Problems solely attributable to hardware or operating-system incompatibility disclosed before purchase, unauthorized modifications, customer misuse, or unrelated third-party services may be excluded, subject to applicable law. We assess requests individually.

6. Refund request procedure

Email support@zolomarket.com within 30 calendar days of delivery. Include your order number, license details and description of the problem; screenshots or error messages can assist. We aim to acknowledge requests within one business day.

7. Refund payment timing

For payments processed through our checkout provider, approved refunds are normally returned to the original payment method, where available. Processing and posting typically take 5–7 business days, depending on the payment provider. An alternative method may be arranged when necessary.

8. Prepaid payment and refunds

For the current Enterprise Platinum offer, customers pay once in advance at checkout before digital license delivery. No automatic renewal is charged by ZoloMarket. Eligible refunds for failed fulfillment or qualifying licensing problems are handled as described above, normally to the original payment method where available. Report delivery or activation problems promptly to support@zolomarket.com.

This policy does not limit statutory rights under applicable law.